Support Services Technician

1 day ago

Cebu City, Central Visayas, Philippines beBeeSpecialist Full time ₱600,000 - ₱800,000
Job Title:
Technical Support Specialist - Remote Work Opportunities

About the Role:
We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide exceptional technical support to our clients via phone, email, and chat.

Key Responsibilities:
  • Provide white-glove technical support to clients via phone, email, and chat.
  • Manage incidents and requests within our ticketing system.
  • Perform daily ticket follow-ups with clients within our ticketing system.
  • Resolve username and password problems.
  • Uninstall/reinstall approved software applications on devices.
  • Provide Multifactor Authentication, Single Sign-On, and VPN support.
  • Perform software and application support.
  • Offer remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers, and accessories.

Requirements:
  • Reliable, high-speed internet connection required.
  • CompTIA A+ certification.
  • Experience supporting Microsoft 365, Windows 10, and Active Directory.
  • 1+ year Mac OS experience.
  • Experience with ServiceNow ticketing system.
  • Experience with remote access tools such as LogMeIn, TeamViewer, and Take Control.
  • 2-3 years of progressive experience in Technical Support role with MSP or call center IT support environment.
  • Technical proficiency with common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, WiFi, etc.
  • Knowledge of Active Directory, Azure, O365, MFA, SSO, Okta, networking, and server concepts.
  • Understanding of call center metrics and KPIs.
  • College or technology school degree preferred.
  • Ability to multi-task and work in fast-paced environment.
  • Strong technical troubleshooting and customer service skills.
  • Strong verbal and written communication skills.

We Offer:
As a Technical Support Specialist with our company, you can expect a dynamic and rewarding work environment with opportunities for growth and development. We value diversity and inclusion in the workplace and offer equal employment opportunities based solely on qualifications, merit, and business needs.

This Job Description May Not Be Inclusive Of All Assigned Duties, Responsibilities, Or Aspects Of The Job Described.

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