Remote Disaster Relief Customer Service Representative
2 days ago
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.
Candidates accepted for this role will be e-mailed and texted on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.
To be considered for this role, you must complete a full application on our careers page, including all screening questions and a brief pre-employment test.
Key Responsibilities- Assist customers with service inquiries
- Learn common requests and solutions
- Improve the customer's experience
- Utilize our service techniques and systems
- Escalaate customer dissatisfaction to proper channels
In addition to becoming the best in the business, you must be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day.
RequirementsMust be at least 18 years old and hold a high school diploma or equivalent.
Excellent organizational, written, and oral communication skills required.
The ability to type quickly and accurately (20+ words per minute)
Bulk knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Bulk understanding of Windows operating systems
Absence reliability with regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow up on customer issues
An aptitude for conflict resolution, problem solving, and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Able to multitask, stay focused, and self-manage
Strong team orientation and customer focus
Able to thrive in fast-paced environments where change and ambiguity are prevalent
Excellent interpersonal skills and the ability to build relationships with colleagues and customers
Compensation PackageOur compensation package includes competitive salary, health insurance, dental insurance, meal allowance, clothing allowance, laundry allowance, performance bonuses, and opportunities for growth and promotion.
We offer a flexible schedule and remote work options for those who qualify.
Additional InformationThis job operates in a professional office environment.
Regularly required to sit/stand for long periods while using a computer and telephone headset.
Able to occasionally move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Subject to the program and location of the position
- Able to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Able to submit to drug screening.
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