Customer Service Ambassador

2 days ago

Iloilo City, Western Visayas, Philippines beBeeSupport Full time ₱360,000 - ₱520,000

As a key player in our organization, you will be the first point of contact for learners and trainers. Your primary responsibility will be to ensure that every interaction reflects our commitment to exceptional service.

This contract position requires availability from 4 PM to 12 AM Eastern Time on weekdays. You will work with a team committed to making a real difference in skill-building and equity in the workplace.

The role is ideal for individuals who are passionate about providing customer support and have strong communication skills. You will serve as the face of our organization via live chat, email, text, and phone, responding promptly and empathetically to inquiries, feedback, and technical questions.

Key Responsibilities
  • Serve as the primary point of contact for learners and trainers.
  • Respond promptly and empathetically to inquiries, feedback, and technical questions.
  • Troubleshoot and resolve service or product issues by identifying root causes and providing effective solutions.
  • Collaborate with cross-functional teams to escalate and resolve complex cases.
  • Proactively engage new and prospective learners to drive activation and utilization across multiple communication channels.
Requirements
  • 1–2+ years of experience in customer success, client services, or another learner-facing support role.
  • Strong written and verbal communication skills, with a natural ability to deescalate, empathize, and build trust.
  • Exceptional organizational skills and attention to detail, able to manage multiple conversations and priorities with care.
  • Demonstrated ability to think critically, troubleshoot issues, and contribute to process improvements.
  • Proficiency with CRM tools, chat systems, and Microsoft Office (especially Excel).
What We Offer
  • A purpose-driven company focused on skill-building and equity in the workplace.
  • A high-energy team committed to making a real difference.
  • Flexible remote work options.

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