Network Support Specialist

3 days ago

Manila, National Capital Region, Philippines beBeeNetwork Full time ₱250,000 - ₱450,000
Job Description

As a Network Operations Center (NOC) Technician, you will play a vital role in ensuring the smooth operation of our network infrastructure.

Key Responsibilities:

  • Monitor network performance and system alerts using various monitoring tools.
  • Respond to network incidents and outages, providing timely resolution to minimize downtime.
  • Perform routine network maintenance and updates to ensure system reliability and security.
  • Collaborate with other IT teams to diagnose and resolve complex network issues.
  • Document network incidents, resolutions, and maintenance activities.
  • Assist in the development and implementation of network policies and procedures.
  • Provide technical support to clients and internal teams as needed.
  • Participate in on-call rotation to provide 24/7 network support.
Required Skills and Qualifications

To be successful in this role, you will need:

  • A strong understanding of network protocols, routing, and switching.
  • Experience with network monitoring tools such as SolarWinds, Auvik, or similar.
  • Proficiency in troubleshooting network issues and performing root cause analysis.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2+ years of experience in a NOC or similar network support role.
Benefits

This is a challenging yet rewarding role that offers:

  • The opportunity to work on a variety of network-related projects.
  • A collaborative and dynamic work environment.
  • Professional growth and development opportunities.
Others

Additional information about this role includes:

  • Relevant certifications such as CCNA, CompTIA Network+, or equivalent are a plus.
  • Experience with cloud networking and virtualization technologies is a plus.
  • Familiarity with scripting languages such as Python or PowerShell is a plus.

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