Bilingual Call Center Representative

7 days ago

Rizal, Philippines beBeeCustomer Full time ₱18,000 - ₱24,000
Job Opportunity Overview

We are seeking highly skilled and motivated individuals to join our team as Spanish Bilingual Call Center Associates. As a key member of our team, you will be responsible for providing exceptional support to clients through various channels like phone, email, chat services.

Must be customer service oriented (empathetic, responsive, patient, and conscientious) with the ability to thrive in a fast-paced environment where change and ambiguity are prevalent.

Key Responsibilities
  • Receive inbound and outbound calls in a courteous, timely, and professional manner
  • Listen, understand customer needs, and resolve any concerns
  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable
  • Follow established processes and perform all tasks in a courteous and professional manner
  • Utilize systems and technology to complete tasks
  • Follow required scripts, policies, and procedures
  • Utilize knowledge base and training to accurately answer customer requests.
  • Comply with requirements surrounding confidential information and personal information
  • Appropriately escalate customer concerns with management
  • Ensure first call resolution through problems solving and effective call handling
  • Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes
  • Adhere to attendance and work schedule requirements
  • Attend to other essential duties related to the position to meet ongoing company needs
Candidate Qualifications

We are looking for highly motivated and dedicated candidates who possess the following qualities:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • The ability to read and speak fluent Spanish and English
  • 6 months voice, email, and chat support call center experience as a Spanish Agent
  • Excellent organizational, written, and oral communication skills
  • Familiarity with a computer, Windows PC applications and ability to learn new and complex computer system applications
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • The ability to type swiftly and accurately (40+ words a minute with 95% accuracy)
  • Grammar Assessment passing score > 85%
  • Excellent comprehension skills score > 90%
  • Knowledge of CRM platforms advantageous
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • Aptitude for conflict resolution, problem solving and negotiation
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • Ability to thrive in dynamic environments with frequent change and ambiguity
  • Excellent interpersonal skills and the ability to build relationships with your team and customers
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • Flexibility to work in shifts, including weekends and holidays

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