Bilingual Customer Service Representative

7 days ago

Rizal, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

Job Opportunity:

 

Are you a passionate and empathetic individual seeking a role where you can deliver exceptional customer service?  We're looking for a dedicated professional to join our team as a bilingual call center associate, providing top-notch support across multiple communication channels.

 

About the Role:

  • Provide professional and empathetic customer service via phone, email, and chat.
  • Respond promptly to customer inquiries and resolve issues efficiently.
  • Understand customer needs and provide timely and accurate solutions.
  • Research internal systems to resolve issues and coordinate with other departments as needed.
  • Follow client-specific processes, scripts, and compliance protocols.
  • Utilize technology platforms to manage accounts and document interactions.
  • Escalate unresolved concerns to the appropriate team or supervisor.
  • Ensure first-contact resolution through effective problem-solving.
  • Maintain confidentiality and protect customer data.
  • Meet attendance, schedule, and performance expectations.
  • Support additional duties as needed to meet business objectives.

Requirements:

  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Fluent in Spanish and English (spoken and written).
  • Minimum 6 months of experience in voice, email, and chat support as a Spanish-speaking agent.
  • Typing speed of 40+ WPM with 95% accuracy.
  • Grammar assessment score ≥ 85% and comprehension score ≥ 90%.
  • Strong written and verbal communication skills.
  • Familiarity with Windows PC applications and ability to learn new systems.
  • Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
  • Experience with CRM platforms is a plus.
  • Strong problem-solving, conflict resolution, and negotiation skills.
  • Ability to multitask, self-manage, and adapt to change.
  • Reliable with consistent attendance and punctuality.
  • Flexibility to work shifts, including weekends and holidays.
  • Team-oriented with excellent interpersonal skills.

What We Offer:

  • A dynamic work environment with opportunities for growth and development.
  • A competitive compensation package.
  • A comprehensive benefits program.
  • A supportive team culture.
  • The chance to make a real difference in the lives of our customers.

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