
Remote Customer Service Representative Opportunity
7 days ago
We are seeking a skilled and enthusiastic customer service professional to join our team. As a representative, you will be responsible for handling inbound and outbound calls professionally and efficiently.
To be successful in this role, you must have prior call center experience and strong proficiency in English, both written and spoken. You should also be a natural problem solver who thrives on creating memorable customer experiences.
The ideal candidate will have excellent interpersonal skills, be able to multitask and self-manage effectively, and have basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). Familiarity with Windows operating systems is also a plus.
Key Responsibilities:- Handle inbound and outbound calls professionally and efficiently.
- Resolve customer issues on the first call through effective problem-solving.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find the best solutions.
- Prior call center experience.
- Strong command of the English language.
- Typing speed of 20+ WPM.
- Familiarity with Windows operating systems.
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Excellent interpersonal skills.
- Able to multitask and self-manage effectively.
- A remote work environment.
- A high-speed internet connection.
- An appropriate, quiet work environment.
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