Customer Experience Lead

3 days ago

Manila, National Capital Region, Philippines beBeeSupport Full time ₱1,200,000 - ₱1,600,000
Job Title

We are seeking a highly skilled Customer Support Supervisor to lead our support team in delivering exceptional service while scaling operations.

About the Role

This is a unique opportunity for an experienced customer support professional to take on a leadership role and drive process improvements, employee engagement, and knowledge sharing within our team.

About You

You will be responsible for managing escalations, ensuring SLA, productivity, and quality KPIs are met, and using metrics to guide decisions. A strong business acumen with a track record of data-driven decision-making is essential.

Requirements
  • 6+ years in customer support or fintech/tech operations
  • 3+ years of people management experience in a support or operations setting
  • Experience across email, chat, and voice support channels
Preferred Qualifications
  • Experience in crypto exchanges/trading operations or fintech
  • Background in project management/quality assurance/analytics
What We Offer
  • Competitive salary + bonus + full benefits
  • Inclusive, feedback-driven, high-performance culture

We offer a dynamic and fast-paced work environment where you can grow your skills and expertise. Join us in redefining finance through onchain innovation.

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