customer experience lead

2 days ago

Manila, National Capital Region, Philippines Robinsons Land Corp Full time ₱104,000 - ₱130,878 per year

Department

Building Management

Job posted on

Sep 08, 2025

Employment type

Probationary

Role Mission

As the Customer Experience Lead, you will champion Robinsons Offices' tenant experience journey by delivering exceptional service and crafting innovative, client-focused solutions. You will be instrumental in cultivating a customer-centric culture across building operations, ensuring every interaction reflects our core values, strategic objectives, and brand pillars.

What We're Looking For

Bachelor's degree in Business, Marketing, Communications, or related fields

At least 10 years of professional and leadership experience in hotel operations, client relations, or other customer-facing environments

Proven ability to lead service teams and manage third-party vendors

Strong analytical and communication skills

Passion for customer experience excellence and a drive for continuous improvement

Willing to work onsite at Ortigas Center, Pasig

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