IT Support Specialist

1 day ago

Pasig, National Capital Region, Philippines beBeeTechnical Full time ₱900,000 - ₱1,200,000

Job Title: IT Support Specialist

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This is a mid-level technical role that delivers comprehensive IT support, manages infrastructure at the site level, and serves as a subject matter expert (SME) in specific IT domains.

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This role bridges Tier 2 and Tier 3 support, ensuring the stability of IT services while actively contributing to system administration, identity management, and network operations.

\Responsibilities:\
  • \
  • Provide advanced technical support, resolving Tier 2 and Tier 3 issues across hardware, software, networking, and enterprise applications.\
  • Oversee helpdesk operations by guiding junior staff, reviewing ticket quality, and ensuring SLA compliance.\
  • Deploy, configure, and maintain local infrastructure, including access points, switches, firewalls, printers, and other networked devices.\
  • Manage account lifecycle activities (user/group management, access provisioning, MFA enforcement) across platforms such as Active Directory, Microsoft 365, and cloud-based systems.\
  • Ensure compliance with IT security policies through endpoint hardening, patch management, and encryption standards.\
  • Support business continuity by managing backups, restoration tests, and disaster recovery readiness at the site level.\
  • Handle IT procurement coordination, including vendor engagement, asset requisitions, and lifecycle management.\
  • Create and update IT documentation, SOPs, and troubleshooting guides to ensure operational consistency.\
  • Deliver IT training and onboarding sessions for new hires, focusing on tools, security awareness, and IT processes.\
  • Partner with the IT Manager to implement improvement projects in infrastructure, automation, and system performance.\
    • \Qualifications:\
      • \
      • Bachelor's degree in Information Technology, Computer Science, or related discipline.\
      • 3–5 years of IT support and infrastructure experience, including Tier 2/3 troubleshooting.\
      • Proficiency in operating systems (Windows, macOS, Linux), enterprise applications, and networking fundamentals.\
      • Hands-on experience with system administration (Active Directory, M365, identity and access management).\
      • Strong analytical and troubleshooting skills with the ability to manage escalations independently.\
        • \Preferences:\
          • \
          • Professional certifications such as CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Administrator, or Cisco CCNA.\
          • Experience with Power Automate or other automation platforms.\
          • Experience with Powershell or other scripting languages.\
          • Experience with virtualization technologies (VMware, Hyper-V) and cloud platforms (Azure, AWS, or GCP).\
          • Knowledge of endpoint management tools (e.g., Intune, Jamf, SCCM).\
          • Strong communication and mentoring skills to support junior IT staff.\
            • \

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