Online Community Moderator for Digital Content Providers

20 hours ago

Province of Palawan, Mimaropa, Philippines beBeeCustomer Full time ₱800,000 - ₱1,000,000

Job Title: Content Engagement Specialist

Job Description:

We are seeking a skilled Content Engagement Specialist to represent high-profile content creators by engaging with their audiences through real-time online chat. The ideal candidate will excel at building rapport, identifying opportunities to upsell premium content and services, and providing exceptional customer support.

This is a remote position offering a competitive fixed rate plus commission on successful sales and conversions. As a key member of our team, you will work independently and as part of a dynamic, supportive group that values innovation and results.

Key Responsibilities:
  • Engage with fans and followers on behalf of content creators via online chat platforms, ensuring a positive, personalized experience.
  • Identify opportunities to upsell premium content, subscriptions, and exclusive offers in a natural, customer-focused manner.
  • Respond promptly to inquiries, resolve issues, and provide accurate information about products and services.
  • Maintain detailed records of conversations and transactions in CRM systems.
Required Skills and Qualifications:
  • Proven experience in customer support, sales, or chat moderation, preferably within the industry.
  • Exceptional written communication skills and the ability to multitask across multiple chat sessions.
  • High emotional intelligence and a genuine passion for customer engagement and satisfaction.
  • Demonstrated ability to identify customer needs and offer tailored solutions that drive revenue.
Benefits:
  • Competitive fixed base rate plus commission on successful sales and conversions.
  • Opportunities for advancement and performance-based bonuses.
  • Flexible scheduling options and remote work environment.
How to Apply:

If you are a motivated customer support or sales professional with a passion for online engagement and upselling, please submit your resume and a brief cover letter highlighting your relevant experience.

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