Support Team Professional

6 days ago


Mandaluyong City, National Capital Region, Philippines Pearson Full time

We're looking for a detail-oriented and organized individual to join our team as a Support Team Professional. In this critical role, you'll be responsible for providing exceptional support to our customers by resolving their queries and concerns in a timely and efficient manner.

Your main objective will be to deliver outstanding customer service while adhering to company policies and procedures. This includes collaborating with internal teams to ensure seamless resolution of customer issues.

To succeed in this position, you should have a strong background in customer service, along with excellent communication and problem-solving skills. Your ability to multitask and prioritize tasks effectively is also essential.

Key Responsibilities:
  • Resolve customer queries and concerns in a timely and efficient manner
  • Deliver exceptional customer service while adhering to company policies and procedures
  • Collaborate with internal teams to ensure seamless resolution of customer issues
  • Maintain accurate records of customer interactions

Benefits: Rewarding compensation package, opportunities for professional growth and development, and a dynamic work environment.


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