Team Manager

5 days ago


Mandaluyong City, National Capital Region, Philippines Support Services Group Full time

As a Team Manager, you will oversee our daily operations, ensuring smooth workflows, meeting client benchmarks, and driving productivity to achieve revenue targets.

Primary Responsibilities:

  1. Establish and implement productivity standards and operational strategies.
  2. Ensure daily productivity goals are met and target revenues are achieved.
  3. Maintain optimal FTE headcount and ensure smooth transitions within teams.
  4. Monitor and achieve productivity targets in a high-volume environment.
  5. Communicate goals and targets effectively to the operations team.
  6. Maintain profitability by managing headcounts effectively.
  7. Monitor calling strategies and adjust operations strategies as needed.
  8. Handle 1st level client escalations and report system downtime or quality issues.
  9. Stay updated on industry trends and notify stakeholders of any relevant developments.
  10. Identify areas for improvement in operations and employee performance.
  11. Develop collection and negotiation skills of agents and enhance work processes.
  12. Demonstrate adherence to company policies and foster a positive work culture.
  13. Review and manage employee performance, providing support for skill development.
  14. Facilitate team building activities and celebrate team achievements.

Qualifications:

  1. Bachelor's degree in Business Administration or related field preferred.
  2. Proven experience in team management within a sales or operations environment.
  3. Strong leadership and communication skills.
  4. Ability to analyze data and implement effective strategies.
  5. Experience in stakeholder management and continuous improvement initiatives.

Why Join Us:

At Support Services Group, we're more than just a workplace — we're a community dedicated to excellence. When you join our team, you'll have the opportunity to grow both personally and professionally, with ample room for advancement and skill development. Plus, you'll be surrounded by supportive colleagues who share your passion for delivering unparalleled customer service.

Ready to take the next step in your career? Apply now to become our newest Team Manager and discover the possibilities that await you

Company Description:

Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.

#J-18808-Ljbffr
  • Team Manager

    1 week ago


    Mandaluyong City, National Capital Region, Philippines Sutherland Full time

    Team Manager / Sales Coach - Tech | ShawSutherland Mandaluyong, National Capital Region, Philippines2 days ago Be among the first 25 applicantsAbout SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.Company DescriptionWe work with...


  • Mandaluyong City, National Capital Region, Philippines Remitly, Inc. Full time

    Job Description:Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to...


  • Mandaluyong City, National Capital Region, Philippines RecruiterPH Full time

    Job OverviewThis is an exciting opportunity to join our team as an Associate Manager and contribute to driving business growth through strategic event management and team leadership. The ideal candidate will have a proven track record of leveraging Cvent technology to drive business results and managing high-performing teams.Responsibilities and...


  • Mandaluyong City, National Capital Region, Philippines ISTA Solutions Full time

    We are seeking a highly organized and detail-oriented individual to join our team as an authorization and credentialing team manager. In this role, you will be responsible for managing a team of billing specialists focused on authorizations and credentialing, providing training, coaching, and support to ensure team members are up to date on best practices,...


  • Mandaluyong City, National Capital Region, Philippines Vertiv Co Full time

    We are seeking a Customer Support Team Manager to join our team at Vertiv Co. In this role, you will be responsible for managing our customer support team and ensuring that our clients receive exceptional service.Key ResponsibilitiesManaging the day-to-day operations of the customer support team, including scheduling, coaching, and training staff.Developing...


  • Mandaluyong City, National Capital Region, Philippines Emerson Full time

    About the RoleThis position is responsible for managing software development projects, ensuring on-time delivery, and networking with other leads. You will analyze and report on performance metrics, SLAs, and staffing projections, evaluate performance, provide coaching and training, adhere to people-related policies, and support employee development.The...

  • Team Manager

    3 days ago


    Mandaluyong City, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job Summary:TASQ Staffing Solutions seeks a results-driven Workforce Services Manager to oversee our WFM and AP/QA teams. The ideal candidate will have a proven track record of managing budgets, leading teams, and driving business growth.Main Responsibilities:Manage the cost structure and budget of our workforce management services.Support the Command Center...


  • Mandaluyong City, National Capital Region, Philippines Emerson Electric Full time

    Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Team Leader, Order Management, you will oversee the day-to-day activities of the Order Management team and make sure all deliverables with the customers...


  • Mandaluyong City, National Capital Region, Philippines Penbrothers Full time

    About PenbrothersPenbrothers is a leading HR and remote talent management partner, at the forefront of innovation in the Philippines. We're a fast-growing company that connects talented Filipinos with global opportunities at high-growth startups and dynamic companies, allowing them to thrive from the comfort of their homes.About the ClientOur client is the...

  • Team Director

    1 day ago


    Mandaluyong City, National Capital Region, Philippines IGT Solutions Full time

    Job DescriptionWe are seeking a Senior Operations Lead to join our team at IGT Solutions. As a key member of our operations team, you will be responsible for managing a team of 15-20 team members to achieve business objectives and enhance customer satisfaction.ResponsibilitiesTeam Leadership: Lead and motivate a team of team members to ensure they meet their...

  • Team Leader

    3 weeks ago


    Mandaluyong City, National Capital Region, Philippines Compliant Business Processing Philippines Inc. Full time

    Responsibilities:Reports directly to Operations Manager for service delivery resultsCommunicate team status, tasks accomplishment, and direction (Oversee and monitor day to day operations)Provides status of reporting to clientServes as a focal point to communicate ad resolve issuesEscalate issues which cannot resolve by the teamProvide guidance with the team...

  • Team Lead

    5 days ago


    Mandaluyong City, National Capital Region, Philippines IGT Solutions Full time

    2 days ago Be among the first 25 applicantsDirect message the job poster from IGT SolutionsTeam Lead - Talent Acquisition Group at IGT SolutionsLocation: Mandaluyong, PhilippinesEmployment Type: Work From OfficeRotational Shift / Rotational Week OffJob DescriptionManage team of 15-20 Team MembersManaging Team Performance: Productivity, Quality, Shrinkage,...

  • Team Lead

    5 days ago


    Mandaluyong City, National Capital Region, Philippines Jacobs Engineering Group Inc. Full time

    Mandaluyong City, All PH Regions, PhilippinesJob ID: #20078At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that...


  • Mandaluyong City, National Capital Region, Philippines Remitly, Inc. Full time

    Job Description:Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are proud to have served millions of customers globally with...


  • Mandaluyong City, National Capital Region, Philippines Remitly, Inc. Full time

    Remitly is a financial technology company that empowers immigrants and their families by providing reliable and secure money transfer services. We are committed to building a world where everyone has access to affordable and hassle-free financial services.We are seeking an exceptional Senior Team Manager, Customer Success to join our team in Manila or...


  • Mandaluyong City, National Capital Region, Philippines IGT Solutions Full time

    About the RoleThis exciting opportunity is for a People Operations Lead to join our IGT Solutions team in Mandaluyong, Philippines. As a key player in our organization, you will be responsible for leading our Recruitment Team, focusing on managing team performance, developing talent, and enhancing the employee experience.As a leader, you will oversee a team...

  • Strategic Team Lead

    4 days ago


    Mandaluyong City, National Capital Region, Philippines Hunter's Hub Inc. Full time

    Job Overview:Hunter's Hub Inc. is a dynamic organization seeking an experienced Mid Project Manager to join our team. The ideal candidate will have a solid background in project management, with expertise in leading cross-functional teams and delivering complex projects.About the Role:This key position will be responsible for:• Project Scoping: Work...


  • Makati City, National Capital Region, Philippines PruLife UK- Team Christine Full time

    PruLife UK- Team Christine is seeking a Wealth Management Professional to join our team. In this role, you will be responsible for providing expert advice on financial planning, investments, and insurance solutions. Your primary goal will be to help clients make informed decisions about their financial futures.Job Description:As a Financial Advisor, you will...


  • Mandaluyong City, National Capital Region, Philippines Chubb Full time

    Job SummaryThe IT Support Team Leader will oversee the daily operations of the service desk team, ensuring exceptional support for clients and internal users. This role involves managing a team of service desk analysts, coordinating ticket resolution, and improving service processes while providing technical support in English.


  • Mandaluyong City, National Capital Region, Philippines Support Services Group Full time

    About the Role:The Team Lead Specialist position involves overseeing daily operations, ensuring that client benchmarks are met and productivity targets are achieved.Main Responsibilities:Determine and implement productivity guidelines and business strategies.Manage workforce capacity and facilitate seamless team transitions.Track and achieve productivity...