Customer Support Team Manager

7 days ago


Mandaluyong City, National Capital Region, Philippines Vertiv Co Full time

We are seeking a Customer Support Team Manager to join our team at Vertiv Co. In this role, you will be responsible for managing our customer support team and ensuring that our clients receive exceptional service.

Key Responsibilities
  • Managing the day-to-day operations of the customer support team, including scheduling, coaching, and training staff.
  • Developing and implementing processes and procedures to improve customer satisfaction and reduce resolution times.
  • Collaborating with cross-functional teams, including sales, marketing, and product development, to ensure alignment and effective communication.
  • Ensuring that inventory levels are consistently accurate and aligned.
About the Role

This is an exciting opportunity for a motivated and experienced customer support professional to join our team and contribute to our mission of delivering exceptional customer service.


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