Customer Support Team Manager
7 days ago
We are seeking a Customer Support Team Manager to join our team at Vertiv Co. In this role, you will be responsible for managing our customer support team and ensuring that our clients receive exceptional service.
Key Responsibilities- Managing the day-to-day operations of the customer support team, including scheduling, coaching, and training staff.
- Developing and implementing processes and procedures to improve customer satisfaction and reduce resolution times.
- Collaborating with cross-functional teams, including sales, marketing, and product development, to ensure alignment and effective communication.
- Ensuring that inventory levels are consistently accurate and aligned.
This is an exciting opportunity for a motivated and experienced customer support professional to join our team and contribute to our mission of delivering exceptional customer service.
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Team Manager
7 days ago
Mandaluyong City, National Capital Region, Philippines Support Services Group Full timeAs a Team Manager, you will oversee our daily operations, ensuring smooth workflows, meeting client benchmarks, and driving productivity to achieve revenue targets.Primary Responsibilities:Establish and implement productivity standards and operational strategies.Ensure daily productivity goals are met and target revenues are achieved.Maintain optimal FTE...
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Team Lead Specialist
6 days ago
Mandaluyong City, National Capital Region, Philippines Support Services Group Full timeAbout the Role:The Team Lead Specialist position involves overseeing daily operations, ensuring that client benchmarks are met and productivity targets are achieved.Main Responsibilities:Determine and implement productivity guidelines and business strategies.Manage workforce capacity and facilitate seamless team transitions.Track and achieve productivity...
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Customer Success Team Manager
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Penbrothers Full timeAbout PenbrothersPenbrothers is a leading HR and remote talent management partner, at the forefront of innovation in the Philippines. We're a fast-growing company that connects talented Filipinos with global opportunities at high-growth startups and dynamic companies, allowing them to thrive from the comfort of their homes.About the ClientOur client is the...
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Performance Improvement Manager
6 days ago
Mandaluyong City, National Capital Region, Philippines Support Services Group Full timeJob Summary:We are seeking an experienced Performance Improvement Manager to drive business success through strategic planning and effective team management.Key Responsibilities:Develop and implement plans to boost productivity and efficiency.Lead by example and foster a positive work culture.Collaborate with cross-functional teams to achieve common...
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Customer Support
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Penbrothers Full timeAbout PenbrothersPenbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.About the ClientOur client is the No.1 online platform for premium home services in...
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Performance Improvement Manager
6 days ago
Mandaluyong City, National Capital Region, Philippines Support Services Group Full timeAbout UsSupport Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Texas. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right...
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Support Team Member
2 days ago
Mandaluyong City, National Capital Region, Philippines Metacom Full time**Job Description:**As an Email Support Representative CSR, you will be responsible for providing prompt and professional assistance to our customers. Your primary duties will include:Managing customer inquiries and resolving issues in a timely manner.Collaborating with internal teams to ensure seamless communication and effective issue resolution.Developing...
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Talent Management Specialist
6 days ago
Mandaluyong City, National Capital Region, Philippines Support Services Group Full time**Role Summary**We are looking for a skilled HR Specialist to take the lead in managing employee relations and supporting a collaborative work environment. If you excel at resolving workplace challenges and building strong connections, this role is perfect for making a meaningful impact.**Key Responsibilities:**Provide valuable assistance in the employee...
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Employee Relations Manager
6 days ago
Mandaluyong City, National Capital Region, Philippines Support Services Group Full time**Job Description**We seek an experienced HR Specialist to drive employee relations and support a collaborative work environment. If you excel at resolving workplace challenges and building strong connections, this role is ideal for making a meaningful impact.**Key Accountabilities:**Provide valuable assistance in the employee discipline process, offering...
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Senior Team Manager, Customer Success
2 days ago
Mandaluyong City, National Capital Region, Philippines Remitly, Inc. Full timeJob Description:Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are proud to have served millions of customers globally with...
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Customer Support Specialist
1 week ago
Mandaluyong City, National Capital Region, Philippines Penbrothers Full timeAbout Penbrothers:Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.About the Client:Our Client is a technology-driven platform designed to simplify...
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Customer Support Associate
2 days ago
Mandaluyong City, National Capital Region, Philippines Penbrothers Full timeAbout PenbrothersWe are an HR & remote talent management partner and one of the fastest growing companies in the Philippines.We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.About the ClientOur client is a technology-driven platform designed to simplify wholesale...
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Customer Support Professional
7 days ago
Mandaluyong City, National Capital Region, Philippines Neksjob Full timeAt Neksjob Corporation, we are committed to delivering exceptional customer service.About the RoleThis is a dynamic and exciting opportunity for a Customer Support Professional to join our team. As a Call Center Representative, you will be responsible for managing incoming customer calls and emails, addressing customer questions and concerns, and ensuring...
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Team Lead
7 days ago
Mandaluyong City, National Capital Region, Philippines Remitly, Inc. Full timeAbout the RoleThe Monitoring Team Manager will be responsible for providing exceptional support to our global operations team. This is a leadership role that requires coaching and guiding high-performing teams to achieve outstanding results. You will oversee daily activities, create an empowering environment for your team, and ensure amazing experiences for...
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Customer Support Specialist
5 days ago
Mandaluyong City, National Capital Region, Philippines Neksjob Philippines Full timeCompany Overview:Neksjob Philippines is a dynamic and innovative company that values its customers above all else. Our team of dedicated professionals strives to provide exceptional service, creating wonderful customer experiences through prompt and effective solutions.Job Description:We are seeking highly skilled Customer Support Specialists to join our...
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Senior Customer Support Expert
7 days ago
Mandaluyong City, National Capital Region, Philippines Vertiv Co Full timeWe are seeking a Senior Customer Support Expert to join our team at Vertiv Co. In this role, you will be responsible for providing advanced technical support to our clients and ensuring their issues are resolved promptly.Key ResponsibilitiesProviding assistance to LCC with various administrative tasks, including creating and assigning work orders, releasing...
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Manager, WFM Real Time
2 weeks ago
Mandaluyong City, National Capital Region, Philippines TTEC Customer Care Management Philippines Inc Full timeWhat You'll be DoingDo you have a passion for leading, mentoring, and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you'll support and motivate your team to make sure they're on track to meet goals. Your flexibility will help you work to answer questions, resolve issues, and...
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IT Support Team Leader
6 days ago
Mandaluyong City, National Capital Region, Philippines Chubb Full timeJob SummaryThe IT Support Team Leader will oversee the daily operations of the service desk team, ensuring exceptional support for clients and internal users. This role involves managing a team of service desk analysts, coordinating ticket resolution, and improving service processes while providing technical support in English.
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Customer Support Representative
2 days ago
Mandaluyong City, National Capital Region, Philippines Neks Job Philippines Full timeCompany OverviewNeks Job Philippines is a reputable company that prides itself on delivering exceptional customer service. Our team is dedicated to providing a positive experience for our customers, and we are seeking a skilled Customer Support Representative to join our ranks.
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Support Team Member
7 days ago
Mandaluyong City, National Capital Region, Philippines ConnectOS Full time**Company Overview**At ConnectOS, we're passionate about creating well-designed furniture that's accessible to everyone. With over 85 stores across Australia, we've become one of the country's most well-known furniture manufacturers and retailers.We're committed to delivering exceptional customer service and ensuring seamless operations. To achieve this,...