Business Analyst for Forecasting and Planning

2 weeks ago


Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full time
About the Role

We are seeking a highly skilled Business Analyst to join our team at Quess Philippines Corporation. As a Business Analyst, you will be responsible for creating and managing short-term and long-term forecasts based on historical information and utilizing various forecasting methodologies.

Responsibilities
  • Create and manage new short-term and long-term forecasts using historical data and forecasting techniques.
  • Perform continual analysis of current performance and conduct real-time re-forecasting to make necessary adjustments in staffing plans.
  • Maintain constant communication with Operations teams to coordinate needed staffing adjustments.
  • Produce call volume forecasts on a daily, weekly, monthly, and annual basis for multi-site operations.
  • Work closely with Operations teams to ensure service level goals and business objectives are met.
Requirements

To be successful in this role, you will need:

  • 5+ years of experience in WFM with scheduling, planning, and forecasting.
  • Working knowledge of WFM tools like IEX and Verint.
  • Advanced Excel knowledge is compulsory; Advanced tools like Python, R etc. will be an asset.
  • Ability to generate forecasts for businesses with no historical data using forecasting insights gained through industry expertise and existing use cases.
  • Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
  • Ability to perform forecasting in a contact Centre environment and schedule to those needs.
  • Clear communication skills to manage client and stakeholder conversations.
  • Graduate in Mathematics, Science, Statistics, or related field.
  • Team player as well as a skilled individual contributor.
  • Excellent knowledge of Excel. Knowledge of VBA and Macros would be an added advantage.
  • Proficient in MS Office tools such as Word, PowerPoint, and Outlook.
What We Offer

We offer a competitive salary of PHP 80,000 - PHP 120,000 per month, depending on experience, plus additional benefits such as health insurance, retirement plan, and paid time off.



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