Process Innovation Manager

20 hours ago

Iloilo City, Western Visayas, Philippines beBeeBusiness Full time ₱800,000 - ₱1,200,000
Automation and Process Transformation Specialist

We are seeking an experienced professional to join our Service Operations Team. As a key contributor, you will drive process redesign, supported by targeted automation and AI applications, to transform our service experience.

About the Role
  • Identify opportunities for entirely new processes or fundamental shifts in existing ones, driving 0-1 initiatives rather than incremental gains.
  • Design future-state workflows that revolutionize operational effectiveness, combining policy, process, and automation to achieve breakthrough results.
  • Partner with QA, analytics, data science, and frontline teams to gather insights and validate opportunities for radical improvement.
  • Collaborate with business stakeholders to ensure solution designs represent a fundamental shift and are aligned with business intent.
Requirements
  • 3–5 years of experience in service operations, continuous improvement, or CX strategy, with a proven track record of driving 0 to 1 initiatives.
  • Strong process thinking: ability to simplify complex systems, reduce handoffs, and eliminate waste, with a bias towards radical change.
  • Familiarity with AI- or automation-enhanced service environments (e.g., bots, agent assist, self-service) and a vision for their transformative potential.

Thumbtack is an equal opportunity workplace.

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