Remote Technical Support Specialist

2 days ago

Calamba, Calabarzon, Philippines beBeeTechnical Full time ₱65,000 - ₱95,000
Job Overview

This role offers a dynamic opportunity to provide expert technical assistance and troubleshooting support to clients across diverse industries. As a key member of our team, you will be responsible for responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through solutions with professionalism and patience.

A strong command of the English language, both written and spoken, is required. Prior experience in call center environments and the ability to reside within a reasonable distance of our office are also necessary for success in this role.

Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email in a timely and effective manner.
  • Diagnose and troubleshoot complex hardware, software, and network issues with precision and accuracy.
  • Guide customers through step-by-step solutions and escalate complex issues when necessary, ensuring customer satisfaction and loyalty.
  • Document all customer interactions accurately in our system, maintaining high levels of detail and organization.
  • Maintain up-to-date knowledge of products, services, and support procedures, staying ahead of industry trends and developments.
  • Ensure customer satisfaction by providing timely and effective resolutions, meeting or exceeding performance metrics.
  • Follow company protocols and security guidelines when handling sensitive information, maintaining confidentiality and integrity.
  • Collaborate with internal teams to improve support processes and customer experience, driving continuous improvement and growth.
  • Meet performance metrics including resolution time, customer satisfaction, and attendance, demonstrating exceptional work ethic and dedication.
Qualifications
  • Candidates must be 18 years or older, possessing a high school diploma or equivalent.
  • Prior experience in call center environments is highly desirable, with a proven track record of success in technical support roles.
  • Work-from-home experience is essential, with a reliable internet connection and suitable workspace.
  • A strong command of the English language is required, with excellent communication and interpersonal skills.
  • Typing speed of 20+ WPM is necessary, along with basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems is preferred, as well as skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively, prioritizing tasks and managing time efficiently.
  • Excellent interpersonal skills are essential, with the ability to build rapport with customers and colleagues alike.

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