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24 hours ago
We are seeking a skilled and customer-focused technical support specialist to provide exceptional service to our clients. The successful candidate will possess strong technical skills, excellent communication abilities, and a passion for delivering outstanding customer experiences.
Key Responsibilities:- Provide timely and effective technical assistance to clients via phone, email, or chat
- Diagnostics and troubleshooting of hardware, software, and network issues
- Guide customers through step-by-step solutions and escalate complex issues when necessary
- Document all customer interactions accurately in the system
- Maintain up-to-date knowledge of products, services, and support procedures
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 2 years of experience in technical support
- Strong proficiency in English, both written and spoken
- Familiarity with Windows operating systems and Microsoft Office Suite
- Excellent problem-solving and analytical skills
- HMO coverage with dependent options
- Dental coverage with in-house dental assistance
- Free meals during training
- Career growth and learning opportunities
- Allowances for rice, clothing, and meals
- Performance and loyalty bonuses
We are a leading provider of business process outsourcing (BPO) services, dedicated to delivering exceptional customer experiences. Our team is passionate about providing top-notch support to our clients, and we are looking for like-minded individuals to join our ranks.
This is a great opportunity for anyone looking to build a rewarding career in technical support. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply.
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