Remote Technical Support Specialist

2 days ago

Calamba, Calabarzon, Philippines beBeeAnalyst Full time $50,000 - $75,000

As a professional with expertise in technical support, you will play a crucial role in ensuring seamless operations for our clients.

We are seeking a skilled Service Desk Analyst to join our team and provide exceptional support to our customers. The ideal candidate will possess a strong background in IT service management, excellent communication skills, and the ability to troubleshoot complex issues efficiently.

The selected candidate will be responsible for:

  • Providing timely and effective support via phone, email, and chat platforms
  • Managing incidents and requests within our ticketing system
  • Performing daily follow-ups with end-users and escalating complex issues to senior technicians when necessary
  • Resolving username and password problems, as well as uninstalling and reinstalling approved software applications
  • Offering multifactor authentication, single sign-on, and VPN support
  • Providing remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers, and accessories

Key qualifications for this position include:

  • CompTIA A+ certification or equivalent experience
  • Proficiency in Microsoft 365, Windows 10, and Active Directory
  • 1+ year of experience supporting Mac OS systems
  • Experience working with the ServiceNow ticketing system
  • Knowledge of remote access tools such as LogMeIn, TeamViewer, and Take Control
  • Ability to multitask and work in a fast-paced environment
  • Strong technical troubleshooting and customer service skills
  • Excellent verbal and written communication skills

At our organization, we value diversity and inclusion in the workplace. We are committed to providing equal opportunities for all applicants and employees, regardless of their background, race, gender, sexual orientation, or any other protected characteristic. Our goal is to create a welcoming and inclusive environment where everyone can thrive.

  • Remote Technical Support Expert

    1 day ago

    Calamba, Calabarzon, Philippines beBeeIT Full time ₱20,000 - ₱35,000

    Technical Support Specialist JobAs a Technical Support Specialist, you will be responsible for providing remote technical support and assistance to end-users.Key Responsibilities:Troubleshoot and resolve IT problems by identifying root causes and escalating to appropriate authorities as required.Remotely install, configure, and maintain computer systems,...

  • Remote Technical Support Position

    1 day ago

    Calamba, Calabarzon, Philippines beBeeCustomerSupport Full time ₱6,000 - ₱7,200

    Technical Support SpecialistThis role involves providing exceptional remote support to customers.Key Responsibilities:Manage and update support tickets for efficient tracking.Troubleshoot technical issues and document resolution steps.Communicate effectively to address customer needs.Contribute to creating and improving knowledge base materials.Stay...

  • Remote Technical Support Representative

    2 days ago

    Calamba, Calabarzon, Philippines beBeeSupport Full time $60,000 - $75,000

    Job DescriptionAs a highly skilled Support Specialist, you will be responsible for delivering exceptional technical and functional support to customers. You will work remotely with an existing team of Support Specialists, assisting clients with product configurations, troubleshooting, and best practices to maximize the value of the software.This is a remote...

  • Remote Technical Support Specialist

    1 day ago

    Calamba, Calabarzon, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

    Job TitleWe are seeking skilled and customer-focused remote technical support specialists to provide assistance and troubleshooting support for various clients across industries.Candidates must have prior call center experience and reside within a reasonable distance from our office.A high-speed internet connection is required.An appropriate, quiet work...

  • Technical Support Specialist

    2 days ago

    Calamba, Calabarzon, Philippines beBeeSupport Full time $55,000 - $62,500

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide exceptional technical assistance to our clients via phone, email, and chat.Key Responsibilities:Provide end-user support via phone, email, and chat.Manage incidents and requests within the ticketing system.Perform daily ticket follow-ups with...

  • Remote Technical Support Specialist

    2 days ago

    Calamba, Calabarzon, Philippines beBeeTechnical Full time $42,000 - $69,000

    We are seeking a Technical Support Specialist to serve as the first point of contact for IT support requests from healthcare staff and providers. This role is critical to ensuring smooth operations by accurately documenting and routing support tickets to the appropriate teams.The Opportunity:This position offers flexibility, working from home, and...

  • Remote Technical Support Specialist

    1 day ago

    Calamba, Calabarzon, Philippines beBeeTechnical Full time ₱1,000,000 - ₱1,200,000

    Job Description:Seeking skilled technical support professionals to provide remote assistance and troubleshooting services for a variety of clients.Key ResponsibilitiesProvide timely and effective technical support to customers via phone, chat, or emailDocument all customer interactions accuratelyMaintain up-to-date knowledge of products, services, and...

  • Technical Support Specialist

    2 days ago

    Calamba, Calabarzon, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

    Remote Technical Support SpecialistWe are seeking a skilled and customer-focused technical support specialist to provide exceptional service to our clients. The successful candidate will possess strong technical skills, excellent communication abilities, and a passion for delivering outstanding customer experiences.Key Responsibilities:Provide timely and...

  • Remote Technical Support Specialist

    2 days ago

    Calamba, Calabarzon, Philippines beBeeLinux Full time ₱5,000 - ₱13,000

    Canonical is a leading provider of open source software and operating systems. Our platform, Ubuntu, plays a pivotal role in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT.We work closely with the world's leading public cloud and silicon providers, and industry leaders in many sectors. As a global...

  • Technical Support Specialist

    1 day ago

    Calamba, Calabarzon, Philippines beBeeCustomer Full time ₱50,000 - ₱100,000

    At our organization, we are seeking a Technical Support Specialist to provide remote assistance to clients.Job ResponsibilitiesRespond to technical inquiries via phone, chat, or emailDiagnose and troubleshoot hardware, software, and network issuesGuide customers through step-by-step solutions and escalate complex issues when necessaryRequirementsStrong...