Remote Technical Support Specialist

2 days ago

Calamba, Calabarzon, Philippines beBeeTechnical Full time $42,000 - $69,000

We are seeking a Technical Support Specialist to serve as the first point of contact for IT support requests from healthcare staff and providers. This role is critical to ensuring smooth operations by accurately documenting and routing support tickets to the appropriate teams.

The Opportunity:

This position offers flexibility, working from home, and collaborating with an international team while contributing to our growing business.

Key Responsibilities:
  • Serve as the initial point of contact for healthcare users seeking technical support.
  • Receive, review, and log all incoming support requests via phone or internal systems.
  • Create clear, detailed, and accurate support tickets in the system, capturing all relevant information to aid timely resolution.
  • Ensure all tickets are created and submitted within defined Service Level Agreement (SLA) timelines.
  • Communicate with end-users to gather additional details or clarify issues as needed.
  • Route tickets efficiently to the appropriate teams.
Required Skills & Qualifications:
  • Must have prior experience in a healthcare environment, providing IT helpdesk or customer support services.
  • Strong attention to detail with exceptional documentation and organizational skills.
  • Effective verbal and written communication skills.
  • Comfortable interacting with healthcare professionals and understanding their support needs.
  • Familiarity with healthcare systems, Electronic Medical Records (EMR), or medical terminology is highly preferred.
  • Ability to work under pressure and prioritize tasks based on urgency and impact.
Benefits:

This remote position offers a stable internet connection, a reliable computer, and a noise-cancelling headset. You will also be required to have a second monitor for enhanced productivity.

Why This Position?

This opportunity allows you to contribute to a growing business while working in a comfortable and flexible environment.

You will need to have some essential tools – a reliable computer and noise-cancelling headset, a second monitor for enhanced productivity, and a stable internet connection. You'll also be required to have a backup internet connection, ensuring that you're well-equipped to complete your work seamlessly.

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