Professional Administrator
2 days ago
We are seeking a highly skilled and organized professional to join our team as an Administrative Support Specialist. This role will provide top-notch administrative support and scheduling services to ensure seamless day-to-day operations.
Key Responsibilities:- Administrative Support & Scheduling: Provide exceptional administrative support, including email monitoring, appointment confirmations, internal updates, and document management to facilitate smooth field and office operations.
- CRM Support (FieldPulse): Effectively manage and update the FieldPulse CRM as needed, including scheduling estimates, organizing job data, assigning technicians, and ensuring all records are accurate and up-to-date.
- Communication Coordination: Monitor and respond to client inquiries professionally via email or CRM, providing accurate information, following up on pending estimates, and flagging leads for the sales team.
- Operational Assistance: Support field service logistics by coordinating job schedules, tracking project timelines, and facilitating smooth handoffs between estimators, technicians, and customers.
- Data Entry & Reporting: Maintain spreadsheets and job logs, track incoming leads and conversions, and generate weekly performance summaries as needed by the team.
- Administrative Experience: Minimum 5+ years of proven experience supporting service-based or construction industry businesses in a virtual assistant or operations support capacity.
- FieldPulse CRM Knowledge: Prior hands-on experience using FieldPulse is strongly preferred; must be comfortable with job scheduling, notes, and contact tracking.
- Strong Written Communication: Excellent email etiquette and fluent written English for client communication and internal updates.
- Detail-Oriented & Organized: Able to juggle multiple schedules, job statuses, and follow-ups without letting anything fall through the cracks.
- Tech-Savvy & Independent: Quick to learn new software tools and operate autonomously without needing daily oversight.
- Industry Awareness (Preferred): Familiarity with residential services, home improvement, or decorative concrete terminology and workflows is a major plus.
- Work Setup Advantage: Having dual screens to enhance efficiency is an advantage.
Competitive salary. Opportunity to shape the HR function of a rapidly growing organization. Work closely with a team of industry leaders who have successfully scaled organizations in the past. Career growth and development opportunities.
Please attach your CV and we will be in touch for a confidential chat. Let's do great things together.
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