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Senior Manager for Technical Application Services
2 weeks ago
For over 50 years, we have worked closely with investment and asset managers to become the leading provider of integrated investment management solutions. We are a global organization with diverse perspectives and expertise.
A Senior Manager for Technical Application Services is responsible for overseeing our growing Technical Services Delivery in the APAC region. The key priority is to secure efficient service delivery, ensure client satisfaction and lead a team of consultants to drive excellence.
The Senior Manager is expected to have a continuous focus on delivery of high-quality services and optimizing customer value by focusing on good practices and increasing positive customer perception of our offerings. You will be part of our fast-growing service organization and report directly to the Senior Director Technical Application Services.
About this role:People development and management: Lead a group of approximately 10 consultants based in the APAC region, oversee goal setting, salary discussions and career development. Manage employee performance with your team and provide continuous feedback.
Service delivery: Ensure the high quality in all service deliverables and ensure compliance with contracts and SLAs/OLAs. Drive continuous improvement of our service offerings and develop new service components.
Talent recruiting and development: Secure continuous training/learning in the team as well as knowledge sharing. Act as a coach providing career guidance to all consultants within your team.
You will work closely with individual employees to raise employee satisfaction and engagement. Allocate consultants to projects/tasks based on business requirements and consultants' aspirations and capabilities. Being a technical expert in operating SimCorp Dimension both from an application or database perspective, you will also be responsible for service delivery components.
About us:We are an equal opportunity employer committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.
We are looking for a skilled professional who can contribute to our success. If you have the required skills and qualifications, we encourage you to apply.
