Operational Support Specialist

7 days ago

Tanauan, Calabarzon, Philippines beBeeSupport Full time ₱650,000 - ₱1,100,000
Job Description:

As a Customer Support Specialist, you will be working in a fast-paced environment where you will be responsible for providing exceptional customer support and resolving customer issues in a timely manner. You will work closely with the wider team to provide best practice system use and education to customers.

You will proactively analyze and understand product functionality across the platform and logic in detail, and testing in platforms to identify user error/system logic and related root causes by maintaining comprehensive awareness of product changes and enhancements.

Key responsibilities include responding to and resolving customer tickets, calls and queries related to the payroll platform; assisting and collaborating with the wider squad and support team to provide best practice system use and education to all our customers; and escalating issues related to bugs or product logic/functionality concerns as necessary.

Required Skills and Qualifications:
  • 1-2 years experience with proven results in a fast paced customer service/support environment across live chat and email;
  • Relevant Australian payroll experience e.g. KeyPay/Employment Hero;
  • Prior exposure to customer experience within a SaaS (Software as a Service) environment;
  • Problem solving skills with a sound and thorough approach to troubleshooting;
  • Ability to manage competing priorities, working autonomously; requesting assistance where needed;
  • Strong and polished verbal and written communication skills.
Benefits:

At this company, we offer a range of benefits that includes flexible remote working options, access to cutting-edge tools to amplify your work, knowledge and outputs, and opportunities for career growth and development.

We celebrate diverse perspectives and experiences, and invite people of all backgrounds and identities to apply for this position.

What We Offer
  • A chance to work remotely, with the flexibility to own your time and impact;
  • Access to cutting-edge tools to amplify your work, knowledge and outputs;
  • Surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life;
  • A wide range of benefits, including generous paternity leave policy, subsidised egg freezing, WFH office expense budget, and outstanding learning & development opportunities;
  • The opportunity to own ESOP in one of the world's fastest-growing tech companies.

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