Support Services Manager

6 days ago


Manila, National Capital Region, Philippines Okada Manila Full time
Job Overview

We are looking for a highly motivated and experienced Support Services Manager to join our team at Okada Manila. In this role, you will be responsible for ensuring the smooth operation of our IT services, including the provision of technical support and guidance to our staff.

Key Responsibilities:

  • Ownership of incidents, ensuring escalation procedures are followed until the issue is resolved.
  • Timely and accurately updates documentation, knowledge base, ticketing system, and/or various ITSM tools.
Qualifications

To be considered for this role, you must have:

  • Degree in IT/Computer Science/Information Security or any IT-related course.
  • Strong leadership skills.
  • Excellent communication and problem-solving skills.


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