Global Operations Manager
7 days ago
Job Overview
We are seeking a skilled Global Workforce Planning Manager to join our dynamic team at Support Services Group. In this role, you will be responsible for designing and implementing workforce strategies to optimize productivity and resource allocation.
Your Key Responsibilities
- Develop and oversee the global workforce planning strategy to ensure alignment with business goals and client service level agreements.
- Analyze key performance indicators (KPIs) related to workforce management, such as productivity rates, utilization, and attrition.
- Collaborate with regional workforce managers to optimize resource allocation, reduce staffing gaps, and manage surplus effectively.
Your Requirements
- Bachelor's degree in Business Administration, Operations Management, Data Analytics, or a related field.
- Minimum of 5-7 years in workforce planning, preferably within a BPO or contact center environment.
- Proficient in workforce management software, data analysis tools, and forecasting models.
What We Offer
Support Services Group is an award-winning global CX solutions company that offers a competitive compensation package and opportunities for professional growth.
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