Employee Resource Optimization Lead
7 days ago
About Our Company
At Support Services Group, we deliver world-class outsourcing solutions across a diverse set of industries. Our focus is on innovation, operational excellence, and a people-driven culture that values collaboration and strategic thinking.
Job Description
The Global Workforce Planning Manager is responsible for designing, implementing, and managing workforce strategies to optimize productivity and ensure efficient resource allocation across multiple global sites.
Your Key Responsibilities
- Lead and develop a high-performing team of global planners.
- Utilize advanced analytics to forecast workforce requirements based on historical data, seasonal trends, and projected business needs.
- Analyze key performance indicators (KPIs) related to workforce management, such as productivity rates, utilization, and attrition.
Requirements
- Bachelor's degree in Business Administration, Operations Management, Data Analytics, or a related field.
- Minimum of 5-7 years in workforce planning, preferably within a BPO or contact center environment.
- Proficient in workforce management software, data analysis tools, and forecasting models.
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