Safety Operations Manager

2 days ago

Manila, National Capital Region, Philippines beBeeInnovation Full time ₱4,500,000 - ₱6,500,000

Safety Operations Lead

Job Description:
  • Oversee and manage all frontline Safety operations, including content moderation and customer support.
  • Lead daily site operations across the Manila center, ensuring synchronization, efficiency, and compliance with policies and local regulations.
  • Act as a liaison between Manila and other support centers and teams.
  • Drive AI innovation and automation by collaborating with product engineering and data science teams to implement AI-based tools for content moderation and case management.
  • Analyze operational data using querying languages to identify trends and drive improvements.

Key Requirements:

  • 10+ years of experience in global customer service or Safety operations.
  • Proficient in data analysis with hands-on experience using SQL or Python.
  • A strategic thinker with a proven track record of leading complex projects and delivering business outcomes.
  • A collaborative leader with strong communication and interpersonal skills.

Benefits:

As a Safety Operations Lead, you will be responsible for driving AI innovation, managing safety operations, and ensuring the highest level of service delivery.

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