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Business Transformation Specialist
4 weeks ago
Job Summary
We are seeking a highly skilled Business Transformation Specialist to join our team at TASQ Staffing Solutions. The ideal candidate will have a strong background in business excellence and transformation, with a proven track record of driving process improvement and operational excellence.
Key Responsibilities
- Facilitate process improvement initiatives and assist business owners in improving existing process performance through analysis, experience, and employee input in a project environment.
- Build and deliver Operational/Delivery Excellence training and coach on business excellence principles.
- Assist the organization in creating, monitoring, measuring, and analyzing standardized processes.
- Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles.
- Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings.
- Facilitate and/or participate in cross-functional Process Improvement Initiatives and root cause analysis.
- Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization.
- Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
Requirements
- Must Have: At least 8-12 years overall experience in Business Excellence/Business Transformation/Operational Excellence/Continuous Improvement/Process Improvement.
- With relevant experience in AI or RPA or Transformation Open to ASEAN and local market.
- Open to non-local resources.
- Open to all industries (preferred to have Utilities, Network, Customer service, Helpdesk, Sales Operation industry background, good to have not mandatory).
- Open to IC candidates With provision for P43/P44 hires Good to have:
- With experience or knowledgeable in Utilities, Network, Customer service, Helpdesk, Sales Operation industry background.
- Green Belt Certified or Black Belt Trained.
- With 5 years of experience in managerial role.
- Handled a minimum of 200 operations FTEs (number of FTEs is flexible).
