Digital Transformation Specialist for Substance Abuse Support
1 month ago
We are seeking a highly skilled Digital Transformation Specialist to join our team at Staff Outsourcing Solutions. As a key member of our team, you will play a critical role in supporting individuals struggling with substance abuse by providing top-notch online assistance.
About the Role:
This is an exciting opportunity to work with a tight-knit team and contribute to the growth and success of our organization. As a Digital Transformation Specialist, you will be responsible for managing two chat platforms on Facebook Meta, including Instagram, to support individuals seeking treatment for substance abuse and mental health services. Your primary goal will be to connect these individuals with our partner locations, ensuring they receive the necessary help and support.
Key Responsibilities:
* Utilize pre-configured generic responses to engage with users and craft personalized responses when necessary
* Direct users into employee-driven conversations to build trust and rapport
* Redirect users towards treatment options, focusing on getting them connected with our partner locations
* Identify 'browsers' from those genuinely seeking treatment and employ strategies to convince them to consider our services
* Collect vital information from qualified users, including name, date of birth, phone number, and insurance details (if applicable)
* Schedule calls with our closers using Slack, communicate this to the user before ending the chat session, and relay relevant information to our team
* Properly dispose of leads within our online platform, updating status accordingly
* Maintain communication with qualified users to schedule follow-up chats, check-ins, and other essential activities
Required Skills and Qualifications:
To succeed in this role, you must possess excellent communication skills, be level-headed, and have a deep understanding of how individuals react during substance abuse or mental health crises. A background in recovery or related fields is beneficial, as is experience working with social media platforms like Meta. Strong problem-solving skills, adaptability, and the ability to remain composed under pressure are also essential.
Benefits:
Staff Outsourcing Solutions offers a comprehensive benefits package, including:
* Competitive salary: PHP 35,000 per month
* Opportunities for career growth and professional development
* A supportive team environment and collaborative atmosphere
* Access to the latest technologies and tools
* Regular performance evaluations and opportunities for advancement
* Comprehensive training programs and ongoing support
Why Join Us?
At Staff Outsourcing Solutions, we prioritize our employees' well-being and success. We offer a stable work environment, competitive compensation, and a range of benefits to ensure your happiness and growth. If you're passionate about making a difference in the lives of others and are looking for a challenging yet rewarding role, we encourage you to apply.
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