
Program Operations Manager
2 weeks ago
About The Role
Job OverviewThe ideal candidate will be responsible for overseeing the day-to-day operations of an online program.
- This is a central operations role where you will take full ownership of managing the backend of the program.
The successful candidate will have end-to-end program operations management skills, including:
- Managing weekly content drip and communications
- Handling participant enrollment, tagging, survey tracking, and progress reporting
- Troubleshooting access issues, subscription problems, or payment questions
- Coordinating live calls with health coaches, including planning the format and flow
- Attending and administering all live Zoom sessions
- Video and resource management, including editing and updating videos using Descript and making light updates to PDFs and workbooks in Canva
- Participant support and community management, including answering emails and community messages with professionalism and empathy
- At least 3 years of experience managing operations for online programs
- Strong Kajabi experience
- Confidence in using Descript, Canva, Zoom, Google Workspace, Typeform, Stripe
- Excellent English (spoken and written)
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