Provide Exceptional Customer Experience

2 weeks ago

Porac, Philippines beBeeCustomerSupport Full time ₱300,000 - ₱500,000
Job Title: Customer Support Expert

This is an exciting opportunity to join our team as a Customer Support Expert, where you will play a vital role in providing exceptional customer support and ensuring the continued success of our customers.

As a key member of our squad, you will work closely with customers to understand their organizational workflow and provide solutions to maximize their people processes. Your excellent problem-solving skills and thorough approach to troubleshooting will enable you to analyze and understand product functionality across our platform and logic in detail, testing in platforms to identify user error/system logic and related root causes.

  • Respond to and resolve customer tickets, calls, and queries related to our payroll Platform in a timely manner.
  • Collaborate with the wider squad and support team to provide best practice system use and education to all our customers.
  • Proactively assist customers across multiple channels (email, chat, phone) to understand their needs and provide tailored solutions.
Key Responsibilities:
  • Conduct/triage customer support issues and assign to the appropriate team or resolve where possible.
  • Escalate issues related to bugs or product logic/functionality concerns as necessary, in collaboration with Seniors/Team Leads and the Product Team.
Requirements:
  • 1-2 years experience with proven results in a fast-paced customer service/support environment across live chat and email.
  • Relevant Australian payroll experience e.g. KeyPay/Employment Hero.
  • Prior exposure to customer experience within a SaaS (Software as a Service) environment.
  • Strong and polished verbal and written communication skills.

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