Telehealth Care Coordinator

2 days ago

Mandaue City, Central Visayas, Philippines beBeeIntake Full time $45,000 - $63,000
Remote Intake Specialist

We are seeking a highly skilled and compassionate Remote Intake Specialist to join our team.

Key Responsibilities:

  • Act as a remote receptionist to manage intake phone calls from patients in a friendly, professional manner.
  • Provide a warm welcome, calmly reassure patients in urgent or stressful situations, and collect initial information with empathy and efficiency.
  • Obtain and record detailed client information, including personal details, location, and a summary of symptoms or chief complaints.
  • Listen actively to understand the patient's condition and ask clarifying questions to ensure accurate information for the medical team.
  • Maintain confidentiality and sensitivity when handling personal health information.
  • Schedule same-day or urgent appointments accordingly by coordinating appointment times with on-call doctor schedules.
  • Input all details into the scheduling system (EMR or CRM) with a high degree of accuracy.
  • Determine and assign the appropriate doctor for each case based on the patient's symptoms, location, and timing.
  • Communicate promptly with the doctor to confirm their availability and provide them with necessary patient details.
  • Send out confirmation details and informative follow-ups to patients and doctors.
  • Follow up with patients and doctors after each appointment to verify that the issue was addressed and they are satisfied with the service.
  • Proactively manage and resolve logistical issues that may occur during the intake or appointment process.
  • Collaborate closely with other intake specialists during shift overlaps to ensure a smooth handoff of any in-progress cases.
  • Maintain organized records of all interactions in the system.
  • Update patient profiles with relevant intake notes, ensure payment links and transactions are logged, and flag any incidents or special cases for management review.

Requirements:

  • 1+ years of experience in a customer service, patient intake, or call center role.
  • Excellent communication skills and fluency in English.
  • Able to convey information calmly and effectively to patients who may be anxious or in distress.
  • Customer-centric approach and passion for helping people and providing outstanding service.
  • Empathy, patience, and professionalism in every interaction.
  • Organizational skills and ability to multitask.
  • Comfortable using technology to facilitate workflow.
  • Problem-solving skills and critical thinking to match doctors with patients and resolve any scheduling or logistical conflicts.
  • Attention to detail and commitment to accuracy.
  • Ability to work as part of a remote team and communicate with colleagues and doctors across time zones.
  • Adaptability and willingness to continuously learn about our services, coverage areas, and any new tools or protocols.

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