Virtual Assistant Job Opening

2 weeks ago

Paranaque City, Calabarzon, Philippines beBeeCustomerSupport Full time $5,000 - $10,000

Job Opportunity: Customer Support Representative

We are seeking a reliable and customer-focused professional to provide exceptional service to clients' customers.

As a key point of contact, you will handle inquiries, resolve issues, and ensure customer satisfaction. If you're a proactive problem-solver with excellent communication skills, this is the role for you.

Key Responsibilities:

  • Respond to Customer Inquiries: Respond to customer inquiries via chat, email, and phone with professionalism and empathy
  • Resolve Issues Promptly: Resolve issues promptly, escalating complex cases to appropriate team members when necessary
  • Maintain Customer Records: Maintain and update customer support records, including case notes and resolution status
  • Provide Product Information: Provide product or service information, ensuring customers have a clear understanding of offerings
  • Collaborate with Client Teams: Collaborate with client teams to improve support processes and customer experience

Qualifications:

  • Customer Service Experience: Proven experience in customer service or support roles
  • Problem-Solving Skills: Strong problem-solving skills and the ability to stay calm under pressure
  • Communication Skills: Excellent verbal and written communication skills
  • Customer Support Software: Familiarity with customer support software such as Zendesk, Freshdesk, HubSpot, or similar platforms
  • Independence and Time Management: Ability to work independently, manage time effectively, and meet service-level expectations

Benefits:

  • Diverse Clients: Work with a variety of clients across different industries
  • Customer Satisfaction: Play a vital role in enhancing customer satisfaction and loyalty
  • Flexible Work Arrangements: Enjoy flexible work arrangements with opportunities for career growth
  • Competitive Hourly Rate: Salary: $5 to $10 per hour (based on experience)
  • Varied Shifts: Shift: Dependent on client requirements

Why Join Us?

If you're ready to make a difference by providing top-tier customer support, apply now.

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