Remote Customer Service Representative

5 days ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomer Full time ₱500,000 - ₱1,000,000

This role offers the opportunity to make a real impact as part of our customer service team. We're seeking enthusiastic and dedicated individuals who are passionate about delivering exceptional experiences for our clients.

Job Description

As a remote customer service agent, you will be responsible for handling inbound and outbound calls professionally and efficiently. This includes resolving customer issues on the first call through effective problem-solving, researching and retrieving information across systems to support customer needs, accurately documenting interactions and process claims, guiding customers through options to find the best solutions, following scripts, policies, and procedures while using available resources, protecting customer privacy and handling sensitive information appropriately, escalating complex issues to the appropriate team members, staying current with training, updates, and program knowledge, maintaining consistent attendance and adhering to scheduling requirements.

Required Skills and Qualifications

To succeed in this role, you will need:

  • A high school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

We offer a competitive compensation package and a range of benefits to support your well-being and career development. These include:

  • HMO Coverage plus a dependent
  • Rank & File: ₱100,000 coverage
  • Supervisors/Managers: ₱120,000 coverage
  • Dental Coverage
  • In-house dental assistance worth ₱5,000, giving you easier access to quality care
  • Free meal during training
  • Career growth and learning

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