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Transformation Excellence Lead

1 week ago

Makati City, National Capital Region, Philippines RecruiterPH Full time

**Job Description**

Key Responsibilities
  • Lead and own projects by identifying preliminary business needs, conducting Cost Benefit Analysis, and overseeing implementation of solutions.
  • Assist Operations in their transformation projects through mentorship, ensuring accuracy of Cost Benefit Analysis and tracking progress.
  • Conduct assessments using the COPC LSS approach, identifying trends, process capability, and variance.
  • Own and mentor projects, accomplishing all 9 phases with sponsor checkpoints and documentation.
  • Support innovation engine deployment, onboarding new moderators, and mentoring projects.
Minimum Requirements
  • LSS Green Belt Certified
  • At least 3 years in BPO in Transformation
  • Led and Co-Lead LSS Projects