
Senior Business Operations Specialist
3 days ago
We are seeking a seasoned professional to support our Commercial and Operations team in various capacities.
Responsibilities:- Oracle-related tasks: Update engagement team members' information (onboarding/offboarding) and engagement changes via ServiceNow; Create sub-tasks for project codes in Oracle; Change project fees, transfer time and expense, add/change debtor, modify project end dates, terminate engagements, and update engagement members and discount rates/WIP adjustments.
- Salesforce-related tasks: Proactively track completeness and accuracy of Salesforce details.
- Risk Management-related activities: Monitor and progress Risk Assessment activities, troubleshoot next steps with RM team; Draft RM forms (initial entries for CA/AML/RC/AFS) and review; Set-up/wrap-up and manage SaveIt, including quality check of uploaded files; Creation of TRF assessment forms.
- Billing-related: Process bills efficiently and accurately.
- Work-In-Progress Management: Collaborate with engagement managers on project/engagement specific analysis and reports (e.g., WIP, profitability).
- Other tasks: Handle the onboarding and offboarding of engagement managers from Salesforce/Oracle/SaveIt, etc. (e.g., change name of EM leavers).
- Bachelor's degree graduate
- Must have at least 3 to 5 years of relevant experience
- Detail-oriented with a keen eye for accuracy
- Strong customer service skills to effectively communicate with team members and clients
- Proactive attitude towards problem-solving and task management
- Well-organized and able to manage multiple tasks simultaneously
- Process-oriented mindset with the ability to follow established procedures
- Financially literate to understand billing and financial management processes
- Open to work in Makati City
- Excellent analytical and problem-solving skills
- Able to work under pressure and meet deadlines
- Strong communication and interpersonal skills
- Able to maintain confidentiality and handle sensitive information
- Competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
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