Business Operations Specialist

2 days ago

Makati City, National Capital Region, Philippines beBeeBusinessOperations Full time ₱450,000 - ₱900,000
Role Overview

We are seeking a seasoned professional to fill the role of Business Operations Specialist. The ideal candidate will possess a strong background in IT service management, with expertise in reporting and financial operations.

The successful candidate will be responsible for owning monthly customer service reporting, building accurate invoicing data packs, and ensuring account data is clean and audit-ready. They will work closely with delivery managers and finance teams to turn raw data into reliable insights and minimize revenue leakage.

This is an excellent opportunity for a motivated and detail-oriented individual to make a significant impact on our organization's success.

Key Responsibilities
  • Monthly Reporting: Prepare and deliver KPI/SLA packs (incidents, problems, changes, availability, capacity, CSAT).
  • Invoicing Data Packs: Gather data and create invoicing foundation.
  • Revenue Assurance: Detect non-invoiced but chargeable items; drive fixes and prevention actions.
  • Data Quality: Keep account records aligned; run scheduled checks and close defects.
  • Governance Support: Maintain scorecards, risks/actions, and CSI backlogs for customer meetings.
  • Light Automation: Use Excel/Power Query/Power BI/Power Automate to reduce manual effort and improve accuracy.
Requirements
  • 3+ years in IT services/managed services (BA/Reporting/Financial Ops or similar).
  • Advanced Excel skills.
  • Experience with ITSM data and monthly reporting cycles.
  • Familiarity with billing inputs (usage capture, rate validation, accruals/credits).
  • Clear written and spoken English, strong attention to detail, and on-time delivery mindset.
Desirable Qualifications
  • Knowledge of ITIL practices and Continuous Service Improvement.
  • Exposure to monitoring tools and ERP systems.
Work Schedule

Employees will be expected to adhere to a flexible hybrid work schedule, with a required presence in the office for 1 day per week, allowing for customization of work hours within a specified morning or mid-shift time frame.

Candidate Experience

At our organization, we value every job applicant and prioritize our candidate experience. After application, please expect feedback within 5 working days.

Three interview rounds:

  • First round: Interview with SMEs and potentially a colleague. Feedback within 1 week.
  • Second Round: Interview with Hiring Manager. Feedback within 1 week.
  • Potential Third Round: Interview with Global Manager. Feedback within 1 week.

Successful candidates will receive feedback and job offers directly from Human Resources.

Benefits
  • Competitive Compensation
  • Clothing & Laundry Allowance
  • Fitness Allowance
  • Medical Allowance (Employees/Dependent)
  • Life Insurance
  • Paid Time Off (convertible to cash)
  • Compassionate Leave
  • Rice Subsidy
  • Emergency Loan
  • First Baby Gift
  • Wedding Gift
  • Year-End Gift
  • Performance Bonus
  • Flexible Working Hours
  • Work from Home Arrangement
  • Free Breakfast on Tuesday, Wednesday, and Thursday
  • Free fruits and a wide selection of tea and coffee for free
  • Annual flu vaccination for free
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting

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