Advanced Technical Specialist

4 days ago

Ayala Alabang, National Capital Region, Philippines beBeeSupport Full time ₱900,000 - ₱1,200,000
Senior Support Role

The ideal candidate will be responsible for delivering high-quality technical support to customers of a US-based partner MSP. This involves providing remote and phone-based support, as well as working with highly experienced solutions experts to maintain best practice environments.

Key Responsibilities:
  • Providing technical support to customers via phone and email
  • Working with servers, desktops, and applications within an Microsoft AD and Exchange environment
  • Delivering support for Terminal Services, VMware, Hyper-V, and Citrix-based cloud infrastructure
  • Performing a wide variety of Level 1-3 support functions across many technologies
  • Occasional project team work to deploy solutions for customers
Requirements:
  • Extensive experience working with VMWare & Hyper-V is required
  • A general knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles (Fortigate, Meraki, Sophos UTM preferred)
  • Experience using ticketing systems and customer service principles
  • Excellent spoken and written communication skills in English
  • Extensive experience with Windows Server 2012 R2 and above
  • Extensive knowledge in Azure AD/GPO/DNS/DHCP
  • Exchange On-prem, Hybrid and Office 365
  • iDRAC/iLO
  • O365 and AD Administration
  • SAN/Storage
  • Extensive experience with backup technologies (Veeam, Datto and StorageCraft preferred)
  • Excellent complex-problem diagnosis technique
Qualifications:
  • At least 5 years of extensive experience doing Senior Support Role
  • Worked in Managed services, outsourcing or professional services environment is a plus
  • Calm under pressure
  • Comfortable on strictly following checklist and process
  • Willing to work any shifts - preferably night/afternoon
  • Strong attention to details (this role is very focused on compliance)
  • Strong written and verbal communication skills
Benefits:
  • 'Never Stop Growing' is deeply embedded in our culture - there will be an intensive training boot camp during onboarding, including training in key technical skills
  • HMO from the first day of your employment
  • Addition of one (1) dependent (e.g., your spouse) to the Company's HMO policy (which includes medical coverage plus dental benefits package) on the first day of your employment
  • All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counselors
  • 25 days paid leave annually
  • Employee Referral Program (Php 20,000)
  • Social events, End of Financial Year and Christmas

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