Chief Client Experience Officer

3 days ago


Cabuyao, Calabarzon, Philippines beBeeLeadership Full time ₱800,000 - ₱1,200,000
Customer Support Team Lead Job Summary

We are seeking an experienced Customer Support Team Lead to join our team. As a key member of our support organization, you will play a crucial role in leading and developing our customer support team.

Job Responsibilities:
  • Lead and develop a high-performing team of customer support specialists to deliver exceptional client experiences.
  • Oversee daily support operations including ticket management, call queues, and escalations.
  • Monitor team performance, set KPIs, and ensure service levels (SLA/response times) are consistently met.
  • Handle complex customer issues and serve as the point of escalation for high-priority cases.
  • Collaborate with cross-functional teams to resolve issues and improve processes.
  • Conduct regular coaching sessions, team huddles, and performance reviews to foster growth and accountability.
  • Identify process improvements and contribute to building a scalable support infrastructure.
  • Track and report on customer support trends, recurring issues, and opportunities for product/service improvement.
Requirements:
  • Professional English fluency.
  • Experience using Salesforce.
  • Strong leadership and coaching skills with the ability to motivate and develop a team.
  • Minimum 3 years of experience in customer support with at least 1 year in a supervisory or team lead role.
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Fast learner with adaptability in a fast-paced environment.
  • Bachelor's Degree (desired).


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