Customer Engagement Specialist

1 day ago

Baguio City, Cordillera, Philippines beBeeNegotiation Full time ₱31,000 - ₱71,000
Job Description

We are seeking a skilled Customer Engagement Specialist to join our team. As a key player in our customer acquisition process, you will be responsible for engaging with customers who have been declined for loans and understanding their concerns.

You will effectively address objections, pitch and sell credit rebuilding products that align with the customer's financial goals and circumstances. Your role will involve maintaining a positive and empathetic approach to turn potential rejections into successful sales.

Your key responsibilities will include:

  • Objection Handling & Credit Rebuilding Sales: Engage in inbound calls with customers, pitch and sell credit rebuilding products, maintain a positive approach to turn potential rejections into successful sales, provide clear and concise financial education to customers about credit rebuilding strategies and the benefits of the offered products.
  • Credit Score Improvement: Ensure customers fully understand the product offerings, terms, and how they can improve their credit score.
  • CRM Management & Process Optimization: Accurately document customer interactions, objections, and sales outcomes in the CRM system, leverage CRM data to identify trends and refine objection-handling techniques for improved conversion rates, collaborate with the team to optimize sales processes, share insights, and contribute to continuous improvement efforts.
Requirements
  • 3 or more years of proven sales experience
  • 3 or more years in telecommunications
  • Strong communication skills in English
  • Expertise in objection handling and negotiation
  • A reliable internet connection
What We Offer
  • A competitive monthly salary
  • A monthly performance bonus up to 35,000
  • Internet reimbursement up to 2,000 per month
  • An annual paid company outing
  • Paid time off up to 8 calendar days per year

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