
Marketplace Support Associate
2 weeks ago
This role is ideal for a tech-savvy and service-driven individual who can manage multiple communication channels at once.
- Client Support: Serve as the first point of contact for agents and clients seeking platform assistance via chat, email, and phone using tools like Intercom, Dialpad, and Salesforce.
- Troubleshooting: Assist users with basic troubleshooting (e.g., browser compatibility, password resets, connectivity issues)
- General Support: Guide users through platform challenges and self-learn tools to stay one step ahead.
- Escalation Cases: May assist with testing and researching issues before they become problems.
The ideal candidate will have strong English skills, both written and verbal, and be comfortable building client-facing responses without relying solely on templates.
Requirements- 2+ years of customer support or technical experience
- Experience in live chat or tech support environments
- Strong written and verbal English—able to write your own professional replies
- Comfortable multitasking across chat, email, and task tools
- Quick to learn new systems and troubleshoot on your own
- Organized, reliable, and detail-oriented
- Real Estate Support
- Understanding of CRM tools, transaction management platforms, or MLS systems
- Competitive Compensation and Clear Growth Potential Based on Performance
- Fully Remote Work with Long-Term Opportunities
- Collaborative Team Environment that Values Your Input and Autonomy
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