Human Resources Associate

4 days ago

Marikina City, National Capital Region, Philippines beBeeCareer Full time ₱400,000 - ₱750,000

Job Title: Human Resources Associate

Description:

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients' toughest problems and enabling them to thrive in the digital era.

We are seeking a highly skilled Human Resources Associate to join our team. As an HR Associate, you will be responsible for responding to employee inquiries and transactional services over call, chat & ticket with excellent communication skills.

You will work closely with managers and employees to provide support with policy and navigation inquiries, transactions such as employee personal data changes, job data changes, promotions, demotions, salary changes, performance management, learning, severance, tax inquiries, exit / termination and leave of absence on Workday.

Responsibilities:
  • Respond to employee inquiries and transactional services over call, chat & ticket with excellent communication skills.
  • Support managers and employees with policy and navigation inquiries, transactions such as employee personal data changes, job data changes, promotions, demotions, salary changes, performance management, learning, severance, tax inquiries, exit / termination and leave of absence on Workday.
  • Create/ refer to Standard Operating Procedures (SOPs) and Detailed Task Procedures (DTPs) for completing employee transactions.
  • Work with onshore partners to get trained on all queries received from employees.
  • Create a repository for all out-of-scope queries and get trained to shift left these into Tier 1. Transfer to relevant leads or onshore counterparts for all Tier 2 transactions as per the defined process.
Requirements:
  • Bachelor's Degree Holder
  • With at least 1-year experience in HR Helpdesk role, delivering services, preferably HR and from a shared service center environment.
  • Experience working with HR ATS and workflow systems (ServiceNow, Zendesk, BambooHR, etc.)
  • Open to work in US shifts
Benefits:
  • Competitive Salary & Benefits – Earn well while enjoying great perks
  • Career Growth – Clear paths for promotions and skill development
  • Supportive Work Environment – Join a team that values you
  • Exciting Opportunities – Be part of a dynamic and growing industry
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Human Resources
  • Industries – IT Services and IT Consulting

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