Technical Solutions Specialist

1 week ago

Barcelona, Philippines beBeeCustomer Full time ₱1,215,000 - ₱1,700,000
About Our Customer Support Role

We're seeking a skilled professional to join our expanding team of customer solutions engineers. This role involves collaborating with diverse stakeholders, delivering exceptional user experiences, and driving growth through innovative problem-solving.

Our team works across multiple channels to provide comprehensive support for dbt Cloud users, focusing on technical issues while continuously developing our expertise.

  • Provide proactive support via various channels: tickets, email, and video calls, managing a wide range of complex technical challenges.
  • Develop in-depth knowledge of dbt Cloud's features and capabilities, ensuring you're equipped to address any issue that arises.
  • Take ownership of customer concerns, from initial troubleshooting to resolution, demonstrating a commitment to excellence and customer satisfaction.
  • Promote high-quality documentation, making it accessible and easy to understand for our users.
  • Strive for continuous learning and self-improvement, identifying opportunities to enhance your skills and contribute to the team's growth.
  • Gain expertise in dbt Core and dbt Cloud, cultivating a deep understanding of our product's technical aspects.

Key Responsibilities:

In this role, you will have the opportunity to work closely with our team, leveraging your skills and expertise to deliver exceptional results. Your contributions will directly impact our customers' experiences and help drive business growth.

What We Offer:

We are committed to providing a dynamic and supportive work environment that fosters growth, collaboration, and innovation. As a member of our team, you can expect:

  • A competitive compensation package that reflects your value to the organization.
  • Ongoing training and development opportunities to enhance your skills and expertise.
  • A collaborative and inclusive work culture that encourages open communication and teamwork.
  • The chance to work on challenging projects that make a meaningful impact on our customers and the industry.

Join Our Team:

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