Senior Technical Solutions Specialist

Job Description:

We are seeking a skilled and experienced Senior Solutions Specialist to join our team. The successful candidate will be responsible for delivering high-quality solutions to customers, providing exceptional customer support, and mentoring and consulting with team members.

Key Responsibilities:

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• Confirm, gather, understand and document customer requirements">
• Consult customers on various options to address business requirements by leveraging best practices, considering downstream effects of configuration choices, applying deep understanding of data flow in Dayforce and 3rd party applications, and considering product performance and cloud resources to optimize solutions">
• Write SQL code to identify, troubleshoot and fix data as well as configuration issues in the customer's Dayforce instance">
• Understand, troubleshoot and modify XML and XSLT code">
• Project Management">
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  • Create and follow a project plan using effort estimation, outline action items, measure progress, make adjustments and follow the plan through to completion">
  • Provide customers with significant and timely updates">
  • Prioritize and manage multiple projects for a customer and maintain strong relationships">
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• Collaborate with customers, Ceridian contacts and 3rd party vendors to conduct thorough testing to deliver a complete and high-quality solution">
• Use negotiation and conflict resolution skills to drive projects to successful resolution">
• Recommend continued product enhancements">
• Support the Solutions Team by providing mentorship and high-quality training materials, providing solution oversight for projects, creating, documenting and optimizing team processes, and understanding and adhering to Ceridian internal business processes to champion customer success">
• Demonstrate product expertise/knowledge of the Dayforce application and how various modules interact with and affect each other">
• Collaborate with Product Management, Development, Implementation and Support teams to identify gaps, implement processes and tooling initiatives to improve implementation quality">
• Use negotiation and conflict resolution skills to drive projects to successful resolution">
• Recommend continued product enhancements">
• Support the Solutions Team by providing mentorship and high-quality training materials, providing solution oversight for projects, creating, documenting and optimizing team processes">

Requirements:

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• Bachelor's Degree in Computer Science, Engineering, or relevant software/computer related fields">
• 4+ years of support experience or equivalent">
• Superior communication, organizational and problem-solving skills">
• Strong proficiency with SQL and an understanding of relational database systems">
• Expert understanding of programming, HTML and Microsoft Server Technology">
• Technical knowledge of XML and XSLT">
• Solid exposure to hosting and change management protocols">
• Preferred Qualifications and Skills:">
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  • Previous experience in support, consulting and/or project management experience specifically in the HCM space">
  • Certification in the HCM space such as CPA Payroll Compliance Legislation and Payroll Fundamentals">
  • French language skills">
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What Would Make You Really Stand Out:

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• High level of proficiency with SQL, XML and XSLT">
• Previous client support, consulting and/or project management experience">
• French language skills">

Benefits:

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• Excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits">
• Opportunities for personal and professional growth, volunteer days and charity involvement">
• Equal opportunity employer, diverse and inclusive workplace">

Other Information:

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• Legitimate Dayforce contacts use @dayforce.com or @Ceridian.com email addresses">
• Be aware of fraudulent recruiting practices">