Operations Coordinator

The role of Business Operations Specialist is a dynamic and fast-paced position that requires strong organizational skills and attention to detail.

As a key member of the team, you will play a crucial role in supporting the hiring and onboarding process for new staff members.

Responsibilities will include managing candidate communications, sending out job offers, coordinating onboarding events, and ensuring all necessary accounts and training are set up properly.

You will work closely with a cofounder, gain visibility into how the business operates, and over time, take on broader operational responsibilities as the company grows.

• Candidate and New Hire Communications: Manage communications with candidates in the hiring pipeline, including answering questions, sending batch updates, and ensuring timely responses throughout the process.
• Offer Management & Onboarding: Oversee the onboarding process for new hires: send offer letters and track signatures, coordinate start dates, provision accounts, schedule onboarding events, and ensure all onboarding to-dos are completed.
• Point of Contact for New Hires: Serve as the main contact for new staff during the hiring and onboarding process, fielding questions and ensuring a smooth experience.
• Process Improvement & Systems: Support the development and maintenance of systems and processes that streamline hiring and onboarding (e.g., applicant tracking, workflow improvements).
• Team Monitoring & Support: Assist in tracking and analyzing team performance, flagging issues and helping management address challenges.
• Operational Flexibility: Take on additional operational and administrative responsibilities as needed, with the potential to expand into broader or more strategic responsibilities as the business grows.

• Prior experience working in a startup or similarly fast-paced environment, with the ability to thrive without needing step-by-step instructions.
• Exceptional English communication skills (written and verbal) — friendly, professional, and prompt in interactions with candidates, new hires, and internal stakeholders.
• Strong attention to detail and organizational skills to manage multiple moving pieces without errors or dropped balls.
• A self-starter mindset with the initiative to identify issues, take ownership, and follow through to resolution.
• Comfortable with adaptability and flexibility — able to adjust to shifting priorities and take on a wide range of administrative and operational tasks.
• Tech-savvy and able to quickly learn tools like Google Suite, Slack, Notion, or similar platforms for communication and account provisioning.
• Problem-solving ability and a proactive approach to improving processes, streamlining workflows, and ensuring smooth operations.
• Strong interpersonal skills and emotional intelligence, with empathy and patience to support new hires and build rapport across the team.
• A growth mindset — eager to learn, open to feedback, and motivated to expand into broader responsibilities as the business grows.
• Passion for making a positive impact on people's lives, especially through improving access to care and support.

• Remote Work: Fully remote—work from anywhere
• Work Schedule: Monday to Friday, 9:00AM - 5:00PM EST
• Generous PTO: Ample paid time off to rest and recharge
• Health Coverage: HMO coverage after 3 months
• Direct Mentorship: Grow through guidance from industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

1. Application
2. Screening
3. Skills Assessment
4. Top-grading interview
5. Client Interview
6. Job Offer
7. Client Onboarding

If this role aligns with your skills and career goals, we'd love to hear from you. Apply now to take the next step in your journey.