Operational Training Manager

3 weeks ago


Davao City, Davao, Philippines Manpower Core Group Inc. Full time

Job Summary:

We are seeking a skilled Operational Training Manager to join our team at Manpower Core Group Inc.

Key Responsibilities:

  • Deliver high-quality client training programs that adhere to our company's training methodology.
  • Facilitate training approach alignment and adherence to our onboarding, New Hire Training, and A-Bay playbook requirements.
  • Supervise new hires through training courses and A-Bay to ensure smooth integration into Operations.
  • Administer training surveys to measure and report on training effectiveness.
  • Assess training needs and learning styles to optimize our training programs.

Requirements:

  • Minimum of 4-7 years of experience in call center operations and/or prior experience in customer service and training.
  • BPO/call center experience is preferred.

Preferred Qualifications:

  • Shifting schedule and onsite work.
  • Ability to start as soon as possible.

About Us:

We are a leading provider of workforce solutions, and we are committed to delivering exceptional results for our clients and candidates.


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