Ecommerce Customer Service Representative

3 days ago

San Juan, National Capital Region, Philippines beBeeCustomerSupport Full time $42,000 - $60,000
Role Overview

As a Merchant Support Specialist, you will provide exceptional customer support to e-commerce clients. This role demands strong communication and problem-solving skills, along with the ability to multitask and prioritize tasks effectively.

Key Responsibilities
  • Deliver best-in-class customer experience by promptly responding to customer inquiries
  • Troubleshoot technical issues and offer solutions or escalate when needed
  • Become a product expert to answer questions quickly and accurately
  • Manage 20-30 open customer conversations at a time
  • Own follow-ups and ensure all tickets are resolved in a timely manner
  • Collaborate with internal teams on escalated or complex issues
  • Spot trends in support issues and share insights with product, tech, and ops
  • Contribute to internal knowledge-sharing (documentation, training, etc.)
Qualifications
  • Proven experience in merchant support, customer support, or a related role
  • Proven experience in e-commerce, SaaS, or analytics
  • Excellent communication and problem-solving skills
  • Ability to multitask, stay organized, and manage time effectively

In this role, you will be responsible for providing top-notch customer service, troubleshooting technical issues, and collaborating with internal teams. You must have excellent communication and problem-solving skills, as well as the ability to multitask and prioritize tasks effectively. If you are looking for a challenging and rewarding role, apply now

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