Senior Support Operations Manager

16 hours ago


Bacolod City, Western Visayas, Philippines beBeeSupport Full time ₱25,000 - ₱60,000
Job Title: Senior Support Operations Manager.

We are seeking an experienced and skilled professional to oversee the smooth operation of our end-user support services. As a Senior Support Operations Manager, you will be responsible for leading a team of support specialists in providing top-notch assistance to our customers.

  • Manage a team of support specialists to ensure that all customer inquiries are addressed promptly and efficiently.

  • Maintain high performance levels for service-related processes and execute improvement activities as needed.

  • Take ownership of critical incidents and coordinate with resolution parties to ensure effective communication between stakeholders.

  • Implement established Global systems, procedures, and methodologies to support outstanding service delivery.

  • Provide regular reports to management on the performance of service delivery.

Qualifications:
  • 5+ years of relevant functional experience in similar roles
  • Exceptional customer-facing skills
  • In-depth knowledge of escalation procedures, incident management, and ITIL principles
  • Strong organizational skills and ability to manage tasks efficiently
  • Candidate must possess excellent verbal and written communication skills in English


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