Technical Assistance Associate

1 week ago


Makati City, National Capital Region, Philippines OMRON Group Full time

We are seeking a Technical Assistance Associate to join our team at OMRON Group. As a key member of our shared services team, you will be responsible for providing technical assistance to our customers across APAC.

Job Description
  • You will respond to IT service requests, diagnose technical issues, and provide timely resolutions to ensure minimal downtime for users.
  • Conduct training sessions to educate employees on software applications, IT best practices, and security protocols.
  • The role involves installing, configuring, and maintaining operating systems, software, hardware, and network infrastructure across multiple locations.
  • You will monitor and manage local area networks, cloud platforms, and telecommunications systems to ensure optimal performance and security.
  • The position requires implementing security measures, monitoring potential threats, and ensuring compliance with company IT policies and industry standards.
  • Regular system updates, backups, and maintenance will be performed to prevent system failures and data loss.
  • Collaborate with internal teams and external vendors to resolve IT-related issues, procure new technology, and support business needs.

We strive to create a positive and inclusive work environment. Our benefits package includes comprehensive health insurance, paid time off, and ongoing training and education programs.



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