Customer Service Representative

23 hours ago


Bacolod City, Western Visayas, Philippines TORCH Solutions Full time

Job Description

  • Provide excellent support and resolve inquiries for clients' customers in a timely and professional manner.
  • Assist customers with navigating clients' products and services, and troubleshoot any issues they may be experiencing.
  • Document customer interactions and update customer records in systems.
  • Escalate complex issues to the appropriate team or department for resolution.
  • Adhere to clients' service level agreements and quality standards.
  • Contribute to the continuous improvement of customer service processes and procedures.


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